The mediation succeeded thanks to a team and a mediator whose knowledge and experience made it possible to turn around a complicated situation by 180 degrees. (translated)

I truly find your work remarkable, and we can feel that you enjoy it. You put us excellent conditions to find the best compromise between both parties. We felt at ease, and the atmosphere made us want to move forward. We left with the goal of being even more attentive to product facing in the store and the updating of paper price tags. To address the pricing issue, we have implemented electronic pricing throughout the store. Your way of working is non-judgmental and allows everyone to make progress, ultimately helping us identify shortcomings in our work practices so we can improve. This, in turn, is good for our customers and for our goal of achieving satisfaction. (translated)

I recently had the pleasure of working with the National service of the Mediator of consumption to resolve a dispute with a plumber. A situation that could have been stressful and frustrating was handled with remarkable professionalism and care.
[The mediator] exceeded all my expectations. From the very first exchange, she demonstrated exceptional qualities that made the process smooth and reassuring. Her calm demeanor and respectful approach created an environment where all parties felt heard and valued.
What impressed me the most was [the mediator]’s human and genuine approach to conflict resolution. She did not treat my case as just another file; she took the time to understand the nuances of my situation and guided me through each step with patience and clarity. Her deep understanding and remarkable availability made me feel supported throughout the entire mediation process.
The dispute with my plumber, which I had initially perceived as involving dishonest practices, was resolved efficiently and fairly thanks to [the mediator]’s skilled intervention. She demonstrated perfect neutrality while ensuring that both parties could communicate effectively and reach a satisfactory solution.
I cannot recommend the National service of the Mediator of consumption highly enough. Its commitment […], combined with the exceptional human qualities of its professionals [..], makes it an invaluable resource for anyone facing a consumer dispute. (translated)

The mediator was fully abreast of the details of the case I had submitted with my application. She remained impartial yet not dissociated to the stress and anxiety that the case had generated to myself and my family. She was fully committed to a positive outcome, and she greatly contributed to this with her consistency, calmness and positive approach.  
The SNMC strikes a great balance between professionalism, impartiality and human centric approach. Its operation and added value is public money very wisely spent.